Contact information

If you have any questions about your order, shipping, returns, products, or any other inquiries, please feel free to contact us. Our customer support team is here to help.

Business Information

Company Name: HK XINSHENGTAI NETWORK TECHNOLOGY LIMITED

Store Name: Bnecny

Address: Room D07, 8/F, Phase 2, Kai Tak Factory Building, No. 99 King Fuk Street, San Po Kong, Hong Kong

Email: info@bnecny.com

Customer Support

For questions about orders, shipping, returns, refunds, products, or general inquiries, please contact us by email at info@bnecny.com.

To help us assist you faster, please include your order number and the email address used at checkout when contacting us about an existing order.

Business Hours

Monday-Friday, 9:00 AM to 5:00 PM Hong Kong Time (HKT, UTC+8)

We aim to respond to customer inquiries within 24 business hours. Messages received outside business hours, on weekends, or on public holidays will be handled on the next business day.

We value every customer and are committed to providing reliable support and a smooth shopping experience.