Refund policy
Thank you for shopping with Bnecny. We want you to be satisfied with your purchase. Please review our Return & Refund Policy below before submitting a return request.
1. Return Window
We accept returns for eligible products within 30 days of delivery.
To start a return, please contact us at info@bnecny.com before sending any item back. Items returned without prior approval may not be accepted.
2. Return Eligibility
To be eligible for a return, the item must be:
- New and unused;
- In its original condition;
- In its original packaging, if applicable; and
- Returned with all included accessories, manuals, tags, or parts, if applicable.
3. Accepted Return Reasons
Returns may be accepted for reasons including:
- Damaged or defective item;
- Wrong item received;
- Item not as expected;
- Change of mind, subject to the eligibility requirements above.
4. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at info@bnecny.com.
Please include your order number, a clear description of the issue, and photos or videos showing the product condition and packaging. We will review the information and provide further instructions.
5. Return Method
Returns are accepted by mail only. Please contact us before sending any item back. Once your return is approved, we will provide return instructions, including the return address and any required return details.
6. Return Shipping Costs
Return shipping costs may depend on the reason for the return and applicable law.
If the return is due to our error, such as a damaged, defective, or wrong item, we will provide appropriate assistance after reviewing your request.
If the return is due to change of mind or customer preference, the customer may be responsible for return shipping costs unless otherwise stated.
Original shipping fees may be non-refundable unless required by law or unless the return is caused by our error.
7. Refunds
After we receive and inspect your returned item, we will notify you whether the refund is approved.
If approved, the refund will be issued to your original payment method. Please note that banks and payment providers may require additional time to process and post the refund to your account.
8. Exchanges
We do not currently offer exchanges.
9. Non-Returnable Items
Certain items may be non-returnable where applicable, such as items marked final sale, customized or personalized products, used items, gift cards, or items that are not in returnable condition. Any non-returnable conditions should be clearly stated on the product page where applicable.
10. Contact Us
For return or refund questions, please contact us at info@bnecny.com. Please include your order number and the email address used at checkout so we can assist you faster.
Business Information: HK XINSHENGTAI NETWORK TECHNOLOGY LIMITED, Room D07, 8/F, Phase 2, Kai Tak Factory Building, No. 99 King Fuk Street, San Po Kong, Hong Kong
Business Hours: Monday-Friday, 9:00 AM to 5:00 PM Hong Kong Time (HKT, UTC+8)