Privacy policy

Bnecny operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Bnecny is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how Bnecny collects, uses, discloses, and protects your personal information when you visit our website, use our Services, make a purchase, contact us, or otherwise interact with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies, relates to, describes, or can reasonably be linked to you or another person. Personal information does not include information that has been anonymized or de-identified so that it cannot reasonably be linked to you.

Depending on how you interact with our Services, where you live, and what applicable law permits or requires, we may collect or process the following categories of personal information:

  • Contact details, such as your name, billing address, shipping address, email address, and phone number if provided during checkout or customer support communication.
  • Order and transaction information, such as products you view, add to cart, purchase, return, exchange, or cancel, as well as your order history and transaction details.
  • Payment information, such as payment method details, payment confirmation, and related payment information. Payment information is processed through our payment service providers and is not stored directly by Bnecny in full card form.
  • Account information, such as your username, password, account preferences, saved addresses, and settings if you create an account.
  • Customer support information, such as the information you provide when you contact us by email or through customer service channels.
  • Device and technical information, such as your IP address, browser type, device type, operating system, network connection, and other unique identifiers.
  • Usage information, such as how you browse, search, interact with, and navigate our website and Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, such as when you place an order, create an account, contact us, subscribe to marketing communications, or otherwise provide information to us.
  • Automatically through our Services, such as through cookies, pixels, analytics tools, and similar technologies when you visit or use our website.
  • From service providers, such as Shopify, payment processors, fulfillment partners, shipping providers, analytics providers, customer support tools, and other vendors that help us operate our business.
  • From business and marketing partners, where permitted by applicable law.

How We Use Your Personal Information

We use your personal information for legitimate business purposes, including the following:

  • To provide, operate, and improve our Services, including processing orders, accepting payments, arranging shipping, providing order updates, managing returns and exchanges, maintaining your account, remembering your preferences, and improving the shopping experience.
  • To communicate with you, including responding to customer service inquiries, sending order confirmations, providing shipping updates, notifying you about your account, and communicating important service-related information.
  • For marketing and advertising, where permitted by law, including sending promotional emails, showing relevant offers, personalizing your shopping experience, and displaying advertising based on your activity on our website or other websites.
  • For security and fraud prevention, including detecting, investigating, and preventing fraudulent, unauthorized, illegal, unsafe, or malicious activity and protecting the security of our website, customers, and business.
  • For legal and compliance purposes, including complying with applicable laws, responding to valid legal requests, enforcing our terms and policies, resolving disputes, and protecting our rights and the rights of others.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, analytics tools, and similar technologies to operate our website, remember your preferences, understand how customers use our Services, improve website performance, and support marketing and advertising activities.

You may be able to manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website and your ability to use certain features.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate business purposes, including:

  • Shopify and service providers that help us operate our store, process payments, fulfill orders, provide shipping, host our website, analyze data, provide customer support, store information, and support business operations.
  • Payment processors and financial partners to securely process your payment and complete transactions.
  • Shipping and fulfillment partners to deliver products, provide tracking information, and manage delivery-related services.
  • Marketing and advertising partners to provide marketing services, measure campaign performance, and show relevant advertisements, where permitted by applicable law.
  • Legal, regulatory, or safety-related parties when disclosure is required or permitted by law, legal process, investigation, enforcement of our policies, fraud prevention, or protection of our rights, customers, or others.
  • Business transaction parties in connection with a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar business transaction.

Relationship with Shopify

Our store is hosted by Shopify. Shopify provides the ecommerce platform that allows us to sell our products and Services to you. Information you submit through our store may be transmitted to and processed by Shopify and other third parties that help provide and improve the Services.

Shopify may also collect and process personal information about your interaction with our store, other merchants, and Shopify in order to provide, protect, improve, and personalize its services. In certain circumstances, Shopify may be responsible for processing your personal information, including responding to requests to exercise privacy rights related to data processed by Shopify.

To learn more about how Shopify uses personal information, you may visit Shopify's Consumer Privacy Policy at: https://privacy.shopify.com/en.

Third-Party Websites and Links

Our Services may contain links to websites or online platforms operated by third parties. If you access websites that are not operated or controlled by us, we encourage you to review their privacy policies, security practices, and terms of service.

We are not responsible for the privacy, security, accuracy, or content of third-party websites or services. The inclusion of third-party links does not imply endorsement of those websites or their operators.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you are a parent or guardian and believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to delete such information.

We do not have actual knowledge that we sell or share personal information of individuals under 16 years of age, as those terms may be defined under applicable privacy laws.

Security and Retention of Your Information

We take reasonable measures to help protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to provide the Services, maintain your account, complete transactions, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and support legitimate business purposes.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may apply only in certain circumstances as provided by applicable law.

  • Right to access or know: You may request access to the personal information we hold about you.
  • Right to delete: You may request that we delete personal information we maintain about you.
  • Right to correct: You may request that we correct inaccurate personal information we maintain about you.
  • Right to portability: You may request a copy of your personal information in a portable format, where applicable.
  • Right to opt out of sale, sharing, or targeted advertising: Depending on where you reside, you may have the right to opt out of certain uses of your personal information for targeted advertising or activities that may be considered a sale or sharing under applicable privacy laws.
  • Right to manage marketing communications: You may opt out of promotional emails at any time by using the unsubscribe link included in our emails. Even if you opt out, we may still send non-promotional messages related to your orders, account, or customer service requests.

To exercise your privacy rights, please contact us at info@bnecny.com. We may need to verify your identity before processing your request, as permitted or required by applicable law.

We will not discriminate against you for exercising your privacy rights. Where permitted by law, you may designate an authorized agent to make a request on your behalf. We may require proof that the agent is authorized to act for you and may also require you to verify your identity directly with us.

Global Privacy Control and Do Not Track

Depending on where you are located, if you visit our website with a Global Privacy Control opt-out preference signal enabled, we will treat it as a request to opt out for the browser and device you use to visit our website, as required by applicable law.

Other than legally recognized opt-out preference signals such as Global Privacy Control where applicable, we do not currently respond to "Do Not Track" signals that may be sent by your browser or device.

International Transfers

We may transfer, store, and process your personal information outside the country or region where you live. These countries may have data protection laws that differ from those in your jurisdiction.

If we transfer personal information from the European Economic Area, the United Kingdom, or other regions with specific transfer requirements, we will rely on recognized transfer mechanisms where required, such as Standard Contractual Clauses or other legally approved safeguards.

Complaints

If you have any concerns or complaints about how we process your personal information, please contact us using the contact information below. Depending on where you live, you may also have the right to appeal our decision or lodge a complaint with your local data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, legal requirements, or other operational reasons. When we update this Privacy Policy, we will post the revised version on this page and update the "Last updated" date above.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or if you would like to exercise your privacy rights, please contact us at info@bnecny.com.

Business Information: HK XINSHENGTAI NETWORK TECHNOLOGY LIMITED, Room D07, 8/F, Phase 2, Kai Tak Factory Building, No. 99 King Fuk Street, San Po Kong, Hong Kong

Business Hours: Monday-Friday, 9:00 AM to 5:00 PM Hong Kong Time (HKT, UTC+8)